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1800-270-4488

TERMS & CONDITIONS

PREAMBLE

  • QUIK-e is a provider of Repair Service & Maintenance Contracts for Mobile phones.
  • These Terms and Conditions apply to the QUIK-e BASE PLAN and its add-ons only.
  • These services shall be applied to QUIK-e products purchased by You from QUIK-e or its Authorized Resellers in India.
  • Notice is hereby given by QUIK-e to You that QUIK-e will assume no responsibility or liability whatsoever to You if the Product is not registered with Us or does not meet these Terms and Conditions.
  • It shall be assumed that the Terms and Conditions herein are accepted by You if we do not receive any communication to the contrary within 7 days of purchase.

DEFINITIONS

  • We, Us, Our: Team Quik-e.
  • You, Your: The Customer or person who has purchased this Product.
  • The Handset: The mobile phone covered by the pack these Terms and Conditions apply to.
  • The Product: The QUIK-e BASE PLAN and its add-ons only.
  • The Customer: The end buyer of the Product.
  • The Service: The pickup repair and return Service offered by Quik-e.

THE BASE PLAN AND ITS FEATURES

  • The QUIK-e BASE PLAN offers a Pickup Repair & Return Service for Your Handset within the 1 year warranty period and makes You eligible to purchase our various other add-on repair plans for Extended Warranty and Out of Warranty services. Pickup and return Logistics will be provided by our own biker team or by our logistic Partner.
  • Warranty Repair Services for handsets within warranty will be provided by Authorised Service Centres. However Out of Warranty repair will be provided by Us within the warranty terms of the respective plan or its add-ons. The following add-on Repair Plans are currently available:
    • 2nd year Extended warranty
    • 1st and 2nd year Accidental Damage/Liquid damage
    • Repair Now

REGISTRATION AND ACTIVATION

  • ALL PLANS should be registered and activated to avail the Service. Please call 1800-270-4488 from the cell number that You wish to associate with Your PLAN and You will receive a call back immediately.
  • You will be required to submit a copy of the purchase invoice of your Handset which shows the IMEI number.
  • You will receive an activation message once the verification has been completed.
  • During the verification process if we determine that the invoice is void or invalid or the invoice value does not match the value mentioned at the time of registration/purchase then registration/activation will be delayed until the difference amout determined by us is paid.
  • If Your Handset is not registered, Your details may not be available when Your Handset needs Repair and the Service could be delayed or denied.

THE SERVICE

QUIK-e's Mobile Handset Repair Service is limited to receiving Your mobile phone, repairing it and returning the Handset back to You within the terms mentioned within.

OBTAINING THE REPAIR SERVICE

  • Please call Toll Free number 1800-270-4488 for assistance with the pickup process.
  • You will be contacted by our backend support team and You will be required to (1) provide Your registration number (2) provide an alternate contact number, (3) submit the Pattern/Screen/Password lock if the Handset is locked. Please do not submit your SIM Card/Memory Card or any other accessory along-with Your handset. A pickup will be scheduled.
  • The pickup would be scheduled and done either by our Biker Team or Logistics Partner depending on Your location.
  • You will need to provide a Government approved ID proof.
  • If the pickup is not ready at the scheduled time and place, the Job will be cancelled & the pickup will have to be rescheduled.Handling fees of Rs.200/- would apply in this case.
  • All handsets are received and opened by Us under CCTV surveillance and the condition recorded. If there is any evidence of damage, We will email a photo of Your Handset to Your email ID. This photo shall be the basis of establishing the condition of the Handset, and in case of any dispute about the contents of the Package our evidence and decision shall be final.

REPAIR:

  • The Handset will be repaired by the Authorised Service Centres in case of handsets which are within warranty and the damage is covered by the brand Warranty. In Out of Warranty cases the repair will be performed by Us and warranty provided as per the terms of the warranty of the plan purchased.
  • The spare parts used in case of Repair Service provided by QUIK-e shall be of Highest Quality parts sourced from our verified suppliers in INDIA or ABROAD. All parts will be quality tested & may include NEW, USED or REFURB parts.

DISPATCH/DELIVERY:

  • All handsets are sealed for dispatch under CCTV surveillance.
  • Please ensure that the Handset is received in a box sealed and it’s opened in Your presence. In case of any dispute about the contents of the box we will provide the video evidence that the Handset was properly sealed with the right contents and our evidence and decision will be final.

TERMS & CONDITIONS

  • Cases where Activation of Handset is found to be before the Invoice date shall be considered as void and the Purchase of our plan shall be forfeited. Only genuine products will be activated.
  • Maximum Period for Repair Services is up to 2 years from the date of the purchase as per the Base PLAN/add-on purchased.
  • This plan is specific for ONE IMEI number only and cannot be transferred to any other phone.
  • Please submit Your battery with the Handset when You require our repair services because batteries are the cause of many defects and need to be checked. Do not however send any accessories with the Handset for repair.
  • You must submit Your phone direct to Us ONLY and not to the dealer who may have sold You our Product or the Handset. We will not be held responsible for any damage caused to the phone by a defect caused by unauthorised repair.
  • If a Handset is not repairable for any reason, We will provide a replacement Handset of equivalent or better feature in the same category.
  • The Handset will be reset to factory condition for testing purposes. And all data will be deleted for security reasons. Our testing is limited to the testing of the Handset in its original condition and We do not assure the working of the Handset with any Apps. Kindly take a backup of your data before submitting Your handset to Us for Repairs.
  • The 10 day Repair guarantee is subject to part availability, Handset availability and logistics availability in Your area.
  • Standby Handsets on Free of Cost basis are available on all PLANs on payment of a refundable deposit of Rs 500. You will be responsible to return it in its original condition after You receive Your Handset. If the Handset is lost or damaged the deposit amount will be adjusted against its repair and or replacement cost.

EXCLUSIONS

The following exclusions apply to all QUIK-e plans.

  • Any damage which is determined to be intentional or unauthorised.
  • Repeat replacements will be repaired within the overall value of the Handset. The value of each repair will be indicated in the documentation provided with each repair.
  • Repair of handsets which have any evidence of tampering or of attempted hardware or software repair by any other person / organization shall be considered invalid and returned back to the Customer without Repairs. All handsets repaired by Us will be sealed/marked and/or serially numbered for identification. In case of tampered handsets this evidence will be provided and will be considered final and no further Repair services shall be offered for such instances.
  • Data Loss caused during REPAIRS. All handsets will be factory reset for testing purposes & You are therefore strongly advised to save and make backup copies of any programs, data before submitting the Handset for repairing.
  • Repair/Replacement of battery & accessories.
  • Breakdowns caused by the use of illegal software: such as: Jail break or Rooting or any other similar actions.
  • Handset which are operated outside a improper operating environment (including but not limited to that which is defined in the Brand User Manual and /or specification).
  • The quality and time of the services provided by the ASC and Damage caused by them during repair.
  • Handsets whose IMEI cannot be determined and confirmed to matchour records.
  • Handsets purchased illegally or without warranty.
  • Transit Damage due to improper packing when sending Handset to Us.

HANDLING / STORAGE / DISPOSAL CHARGES

  • Handling charges Rs.200/- shall apply and be payable by You in case of Handset is not repairable for reasons of application of exclusions to our Services or if no defect is found in the Handset.
  • If a repaired Handset is used with accessories, or applications or SIM/ Memory which are not original, or are compromised / expired, as a result of which You incorrectly consider the repair as unacceptable, a Handling charge of Rs.200/- shall be payable before the Handset is returned You.
  • If a Handset is either not claimed or is not deliverable based on the contact data provided by You, within 60 days, We will be within the rights to dispose the Handset as We deem fit and You will have no further claim on Us in this regard.

FREE STANDBY HANDSET

  • In select locations We can make available a Standby Handset on Free of Cost basis. This will be a basic feature phone with dual SIM on payment of a refundable deposit of Rs 500.
  • You will be responsible to return it in its original condition after You receive Your Handset.
  • If the standby Handset is lost or damaged the deposit amount will be adjusted against its repair or replacement cost.

COMPLAINTS CHARTER

In the unlikely event that something does go wrong We seek to address Your concerns expeditiously. If You have a complaint, please call us on out Toll Free Number 1800 270 4488 or please email Us at mail@quik-e.mobi. Upon receipt of Your complaint, We will investigate to see what went wrong so that We can resolve it to Your satisfaction, and:

  • Assign a tracking number & acknowledge all complaints within 48 hours.
  • Advise You what steps are being taken to resolve the complaint.
  • Suggest a solution for Your consideration within 2 working days.
  • Keep You informed through out the process.

LIMITED LIABILITY

  • We do not take any responsibility for the Integrity of contact/image/video data in the Handset during the repair process. You MUST back up the data before handling over the Handset for Repair.
  • We will under no circumstances be or held liable for any special, indirect, incidental or consequential damages resulting from servicing and/or repairing of the goods, including but not limited to of, damage to, or corruption of data; or any costs of recovering, programming, or restoring any program or data stored in the Handset and any failure to maintain the confidentiality of the data stored on the Handset.
  • In the event any Handset is lost by theft or accident while in Our custody, the maximum liability will be limited to compensation with a Handset of similar value, specification and age or the limits placed by the maximum claim liability stated below.
  • Maximum care will be taken in handling the Product, but no claims will be accepted for cosmetic issues like dent, scratches and minor defects.
  • If Your battery has reduced capacity or performance, You will be informed and We will not be responsible for the performance of the repaired Handset if You do not replace the battery with a new and original one immediately before testing Your repaired handset.
  • We shall not be held liable for any consequential damage including monetary loss or loss of business as a result of any delay caused by, an act of God, theft, loss, accident, delay in delivery or inability to obtain necessary labour, materials, transportation facilities etc. In the event of any such delay, the date of delivery shall be extended for a period equal to the time lost by reason of the delay. It shall be Our endeavor to keep You informed of such events in advance to minimize the inconvenience that may be cause.
  • Legislation including the Trade Practices Act, the Consumer Act and other local legislation implies warranties and conditions into consumer contracts. These warranties and conditions exist separately from and are not affected by the warranties referred to in this contract given by QUIK-e. Subject to such legislation and to the warranties and conditions contained in this contract , all other warranties, conditions and liabilities are hereby excluded and QUIK-e shall not be liable for any direct or indirect loss or damage of any kind arising from the provision of any kind of warranty Service here under the terms and conditions of this contract or arising from the negligence of QUIK-e and/or its Authorized Seller’s employee, agents or subcontractors.

MAXIMUM CLAIM LIABILITY

Our maximum claim liability shall under any and all circumstances be limited to the amount below:

  • 0-3 months of Purchase of Handset - 75% of the Invoice Value
  • 4-6 months of Purchase of Handset - 60% of the Invoice Value
  • 7-12 months of Purchase of Handset - 45% of the Invoice Value
  • 13-18 months of Purchase of Handset - 25% of the Invoice Value
  • 19-24 months of Purchase of Handset - 15% of the Invoice Value

LEGAL OWNERSHIP

  • We can only accept Handsets which have been acquired by You by bonafide means. By purchasing any of our plans, and agreeing to our Repair services, You will be declaring that You are the legal owner or duly Authorised representative of the owner of the Handset.
  • In support of this You may be required to provide valid ID proof at any time during the validity of this PLAN period. Any Govt. ID shall be acceptable. In the event this is not available, You will agree to have a photograph and finger prints taken.
  • If We receive any written government enquiries, enquiring about Your Handset or requiring it to be handed over, We shall do so forthwith, without reference to You and shall have no claim on it thereafter, and We shall have no liability either for the return of the Handset.

"REPAIR NOW" - CHARGEABLE REPAIRS

  • Repairs which are outside the scope of a PLAN shall be chargeable and for which an estimate will be provided.
  • If accepted, these repair charges shall be payable by You before the Handset is taken up for repairs.
  • The parts replaced and the labour services for these repairs shall be warranted for a period of 30 days. This warranty shall cover only the parts replaced by Us.
  • If You are also a holder of a PLAN, You may choose to adjust the PLAN amount with these extra charges, in which case the PLAN shall be deemed to have been fully utilized & closed.

REFUND AND CANCELLATION POLICY

  • Since www.quik-E.mobi is offering services irrevocably, we do not issue refunds once the order is accepted, the product is sold and payment received.

DISPUTE RESOLUTION

  • Disputes regarding our Services shall be attempted to be resolved through consultation, discussion and good faith. In the event such dispute cannot be resolved within a period of 30 days by way of consultation, such dispute shall be referred for arbitration in accordance with the Arbitration and Conciliation Act, 1996, or any modification or amendment thereof. The arbitration shall be held in Ahmedabad, Gujarat, INDIA. The decision of such arbitration shall be binding and conclusive.
  • These Terms & Conditions shall be governed by & construed in accordance with the laws of India and the exclusive jurisdiction of the courts in Ahmedabad.
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